Return/ exchange/ refund policy:
At Protein and More, your satisfaction is our priority! If you’re not completely happy with your purchase, we offer hassle-free returns and exchanges to ensure a positive shopping experience.
Return Eligibility
- Returns are accepted within 14 days of receiving your order.
- Items must be unopened, unused, and in their original packaging.
- Proof of purchase (receipt or order confirmation) is required.
- Non-returnable items include opened or unsealed products, perishable goods, personalized items, gift cards, and final sale items.
Refunds
- Refunds are processed within 7-10 business days after we receive and inspect the returned item.
- Delays may occur due to bank or credit card processing times.
Exchanges
- To exchange an item for a different size, flavor, or product, contact us to check availability.
- If the desired product is unavailable, a refund will be processed instead.
Damaged or Defective Items
- Inspect your order upon delivery and contact us immediately if an item is damaged or incorrect.
- We will resolve the issue promptly.
How to Start a Return
Contact us at 01221119410 with your order number and the reason for your return.
- Our team will provide you with return instructions and a shipping address.
- Items sent back without prior approval will not be accepted.
Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong, or defective item).
Policy Updates
- This policy is subject to change. Check our website for the latest version.
If you have any questions or concerns, contact us at 01221119410.
We’re here to help!
