Privacy Policy
Last updated: October 2026
At Protein & More, we respect your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or shop on our website.
1. Information We Collect
Depending on how you use our website, we may collect:
- Personal Information: Your name, phone number, email address, and shipping or billing address.
- Account Information: Login details and information associated with your customer account, if you create one.
- Order Information: Products ordered, purchase history, delivery details, and return or refund requests.
- Payment Information: We offer online payment, cash on delivery, and bank transfer options. Online payments are processed through our payment providers. We do not store full payment card details on our servers, provided our payment setup operates this way.
- Technical Information: Information such as your IP address, browser type, device information, and website usage data, where collected.
2. How We Use Your Information
We use your information to:
- Process, confirm, deliver, and manage your orders, returns, and refunds.
- Manage customer accounts and provide customer support.
- Contact you about orders, payments, delivery, or service requests.
- Send promotional offers and updates where we have the required consent or other lawful basis.
- Improve our website and shopping experience.
- Help prevent fraud, unauthorized activity, and security issues.
3. Sharing Your Information
We do not sell your personal information.
We may share relevant information with service providers who help us operate our store, process payments, deliver orders, host our website, or provide analytics and advertising services where used.
We may also disclose information when required by law or when necessary to protect our legal rights, customers, or business.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support essential functions, remember your shopping cart, and understand how visitors use the website.
Advertising or analytics technologies, such as Meta Pixel or Google Analytics, may also be used if enabled on our website.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features. Where required by applicable law, we will request consent before using non-essential cookies or tracking technologies.
5. Marketing Messages
We may use your contact details to send promotional offers and updates where permitted by applicable law and where the required consent has been obtained.
You can opt out of promotional messages at any time by following the unsubscribe instructions, where available, or by contacting us.
You may still receive messages necessary to process or support your orders.
6. Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also request information about how your data is used or withdraw consent where consent is the applicable legal basis.
To make a request, please contact us using the details below. Some information may need to be retained to meet legal, accounting, or other applicable obligations.
7. Data Security and Retention
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or disclosure.
We retain personal information only for as long as necessary for the purposes described in this policy, subject to applicable legal and recordkeeping requirements.
No method of electronic transmission or storage is completely secure, so absolute security cannot be guaranteed.
8. Third-Party Services
Our website may rely on third-party services for hosting, payments, shipping, analytics, or advertising. These providers may process relevant information to provide their services.
Depending on the services used, your information may be processed outside Egypt, subject to applicable legal requirements.
9. Updates to This Policy
We may update this Privacy Policy when our practices or legal requirements change. The latest version will be published on this page with its updated date.
10. Contact Us
If you have questions about this Privacy Policy or wish to make a request concerning your personal information, please contact us:
Email : info@proteinmore.com
Phone / WhatsApp : 01221119410
We will handle your request in accordance with applicable law.